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Giving local people a voice on health and social care services in County Durham

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GP Enter and View Visits

Enter and View visits are where our team of Authorised Representatives go and see services for themselves. They can be used when we have been told about a problem with a service - but more often we use them as a way of highlighting areas of good practice that can be shared between services. 

Silverdale Family Practice and Great Lumley Surgery both did well in Care Quality Commission (CQC) inspections and patient satisfaction surveys and volunteered for Enter and View visits to get more detailed patient feedback on their work. We shared what patients told us they valued with all GP practices across County Durham, namely: being listened to; a comfortable environment; an appointment system that works for patients, and not being treated as a “number”.

GP practices can contact claire.cowell@pcp.uk.net for more information on requesting an Enter and View visit.

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