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Giving local people a voice on health and social care services in County Durham

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Have Your Say

We gather views from patients and the public about their experiences of health and social care services. We then use this information to make recommendations to improve future services.


Finding out about your experiences of receiving support from homecare services since the start of the pandemic:

Last year we asked the public to vote on the services that they thought Healthwatch County Durham should look at in more detail. Homecare services in County Durham was one of the priorities selected and we are pleased to be able to give service users an opportunity to share their views and experiences.

If you receive care and support in your own home we would really like to hear from you and/or your family about the support you have received since the start of the Covid-19 pandemic. You can either ring us on our freephone number 0800 304 7039 to share your experiences, or complete the short survey below:

Homecare Services Survey  

What do you think about NHS and social care services?

Do you have an experience that your NHS or social care service could learn from? Please take five minutes to tell us about your experience. NHS and social care staff are doing everything they can to keep us well during these challenging times, but there might be things that can be improved. Your feedback can help services spot issues that are affecting care for you and your loved ones.  We also want to know what is working well:

 NHS and Social Care Survey

How has the Coronavirus pandemic affected you?

It is a really difficult time at the moment as the outbreak of Coronavirus (COVID-19), has had a profound impact on the way we live our day to day lives. We want to reassure you that Healthwatch County Durham is still here for you to listen, speak up and advise. We would like to hear about your individual experiences and stories on how things may have changed within your community. Both positive and negative pieces of feedback will help keep us informed and highlight what is being done/ what more could be done to support the people of County Durham. Experiences don't have to be exclusively health or social care related, it could simply be examples of neighborly kindness. Any feedback received is greatly appreciated and helps us understand how people and organisations are adapting during these unprecedented circumstances. Please see below on how to contact us:

Freephone: 08003047039

Text: 07756654218

Email: healthwatchcountydurham@pcp.uk.net

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 Thank you and stay safe! Embarassed 

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