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Our report looks into the experiences of people with learning disabilities accessing annual health checks. -
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Research into the accessibility of care home websites, carried out by Healthwatch County Durham's ‘Enter & View’ representatives.
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Research into the experience of service users with a learning disability in County Durham. -
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Our annual report shows the work and achievements we have made over the year. -
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A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect. -
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The number of people being cared for in their own homes is increasing but what should you expect from home care services? -
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Our report looks into the uptake of bowel cancer screening in County Durham -
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Our report investigates the experiences of mothers feeding their new-born babies and smoking during pregnancy. -
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Our report looks into the experiences of people accessing pharmacy services in County Durham. -
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An independent observations report on engagement activities across County Durham. -
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Our report looks at the findings from when our authorised representatives visited ‘Intrahealth’ Pharmacy in Chilton as part of the positive Pilot ‘Enter and View’. -
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Our report looks at the findings from when our authorised representatives visited Silverdale Family Practice in South Hetton as part of the positive Pilot ‘Enter and View’. -
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Our report looks at the findings from when our authorised representatives visited John Low Ltd. Pharmacy in Consett. -
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Our report looks into the experiences of vulnerable women and the uptake of health screening in County Durham -
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Take a look at the minutes from our Board meeting held on 15th December 2020. -
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Our report explores the views about the COVID19 vaccination programme of people in County Durham. -
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Our May 2021 newsletter lets you know what we have been up to over the last month and highlights both local and national health and care updates. -
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Our report looks into the experience of people in County Durham when accessing advice, information and appointments at their GP practice since the start of the COVID-19 pandemic. -
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We have the legal right to visit places that provide publicly funded health or adult social care services to find out about people's experiences. -
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Meet the people who are authorised to carry out enter and view work on our behalf. They are called Authorised Representatives. -
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Take a look at the minutes from our Board meeting held on 9th March 2021. -
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The Joint Health and Wellbeing Strategy has now been published online. Easy read and Plan On a Page (POP) versions are also available, which can be downloaded. -
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To help us carry out our work we receive funding from our local authority under the Health and Social Care Act 2012. Please see the attached document below for further details about our income and expenditure for 2020-21. -
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Our annual report shows the work and achievements we have made over the year. -
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We are in the process of shaping a piece of work that will involve the making of ‘video diaries’ over the next 6 months- a short film that someone makes of the things that happen to them that maybe affects their health, over a period of time. -
Advice and Information -
Routine dental care has had to change because of COVID-19, with many people struggling to access NHS services. Here’s some information on how to access an NHS dentist now COVID-19 restrictions are eased. -
Advice and Information -
The current coronavirus (COVID-19) pandemic may cause you to feel worried, anxious, or scared. Read our tips to looking after your wellbeing.
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Anyone directly affected by the way Healthwatch County Durham has carried out its functions may express their concern or make a complaint under Healthwatch Durham's Complaints Policy. -
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Information on what Healthwatch County Durham does. -
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Setting Priorities for Healthwatch County Durham and Initial Criteria for consideration. -
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Our policy describes the arrangements for Healthwatch County Durham's Enter and View Authorised Representatives to visit premises providing health and/or care services within County Durham for the purpose of observing services and service delivery. -
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The Freedom of Information Act 2000 (AOIA) gives rights of public access to recorded information held by public authorities (such as Healthwatch County Durham). -
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The purpose of the conflict of interest register is to ensure that the decision-making of Healthwatch County Durham is publicly accountable. -
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This statement shares our approach to engagement and how we intend to make it meaningful. -
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This process is only for dealing with concerns with the volunteer relationship; for other concerns or complaints please refer to the Complaints Policy. -
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Our volunteer handbook explains what you can expect as a volunteer with Healthwatch County Durham. -
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Volunteers support the engagement work of Healthwatch Durham across the local community by channelling the views of local people and telling us what matters to people who use health and social care services. -
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Our code of conduct sets out the expectations Healthwatch County Durham has of all those who work or carry out activities for it, in a voluntary or paid capacity, including board members, employees, students and volunteers. -
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The Healthwatch County Durham Board is required to adopt suitable Governance Arrangements. -
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Take a look at the minutes from our Board meeting held on 1st June 2021. -
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Our report looks at the views of young people in County Durham towards the COVID-19 vaccine programme.