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Report -
Our annual report shows the work and achievements we have made over the year. -
Report -
Our annual report shows the work and achievements we have made over the year. -
Report -
Our annual report shows the work and achievements we have made over the year. -
Report -
Our annual report shows the work and achievements we have made over the year. -
Report -
Anyone directly affected by the way Healthwatch County Durham has carried out its functions may express their concern or make a complaint under Healthwatch Durham's Complaints Policy. -
Report -
Information on what Healthwatch County Durham does. -
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Setting Priorities for Healthwatch County Durham and Initial Criteria for consideration. -
Report -
Our policy describes the arrangements for Healthwatch County Durham's Enter and View Authorised Representatives to visit premises providing health and/or care services within County Durham for the purpose of observing services and service delivery. -
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To help us carry out our work we receive funding from our local authority under the Health and Social Care Act 2012. Please see the attached document below for further details about our income and expenditure for 2020-21. -
Report -
The Freedom of Information Act 2000 (AOIA) gives rights of public access to recorded information held by public authorities (such as Healthwatch County Durham). -
Report -
The purpose of the conflict of interest register is to ensure that the decision-making of Healthwatch County Durham is publicly accountable. -
Report -
This statement shares our approach to engagement and how we intend to make it meaningful. -
Report -
This process is only for dealing with concerns with the volunteer relationship; for other concerns or complaints please refer to the Complaints Policy. -
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Our volunteer handbook explains what you can expect as a volunteer with Healthwatch County Durham. -
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Volunteers support the engagement work of Healthwatch Durham across the local community by channelling the views of local people and telling us what matters to people who use health and social care services. -
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Meet the people who are authorised to carry out enter and view work on our behalf. They are called Authorised Representatives. -
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Take a look at the minutes from our Board meeting held on 1st July 2020. -
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Take a look at the minutes from our Board meeting held on 9th September 2020. -
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Take a look at the minutes from our Board meeting held on 15th December 2020. -
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Take a look at the minutes from our Board meeting held on 9th March 2021. -
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See what we got up to this Volunteer's Week to celebrate their hard work. -
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The Joint Health and Wellbeing Strategy has now been published online. Easy read and Plan On a Page (POP) versions are also available, which can be downloaded. -
Report -
The Healthwatch County Durham Board is required to adopt suitable Governance Arrangements. -
Report -
Our annual report shows the work and achievements we have made over the year. -
Blog -
We are in the process of shaping a piece of work that will involve the making of ‘video diaries’ over the next 6 months- a short film that someone makes of the things that happen to them that maybe affects their health, over a period of time. -
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Take a look at the minutes from our Board meeting held on 1st June 2021. -
Report -
Our code of conduct sets out the expectations Healthwatch County Durham has of all those who work or carry out activities for it, in a voluntary or paid capacity, including board members, employees, students and volunteers. -
Report -
See our latest annual report for 2021-22 and discover our areas of priority for 2022-23. -
News -
Healthwatch is working with the NHS to improve the wellbeing of people in our area and across the region. -
Report -
Our Over to You report reviews what is important to you and the people of County Durham about health and care.
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Lights, camera, action! Check out Healthwatch County Durham's new video diaries, showcasing young people's experiences of mental health, services and support in County Durham. -
News -
Healthwatch County Durham held an Annual Event on Wednesday 19th April, with health and social care representatives and communities invited along. -
Report -
Discover what we've been up to over the last year, and how we have helped you to share your views and experiences in health and social care. -
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News Update on health and social care for August 2023. -
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News Update on health and social care and what is going on in County Durham in September 2023. -
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News Update on health and social care and what is going on in County Durham in October 2023. -
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Our Inclusion Lead has been busy engaging with harder to reach groups, find out their progress and what we plan for in the next few months. -
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This report looks at the findings from when our authorised representatives visited Meadowfield Surgery as ‘Enter and View’. -
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This report looks at the findings from when our authorised representatives visited Ushaw Moor Surgery as ‘Enter and View’. -
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Our trained representatives went into Tow Law Surgery on 28th June 2023 to get feedback from the patients using the doctors surgery. We carried out 11 individual interviews with patients and left surveys in the reception area prior to our visit and 7 were completed beforehand.
Below are some recommendations we have suggested to the surgery, you can find out more by reading our report linked below. -
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This report looks at the findings from when our authorised representatives visited Great Lumley Surgery as ‘Enter and View’.
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Every month we will be getting to know a member of the team by asking them a range of questions. This month is Gail McGee, Project Lead of Healthwatch County Durham. -
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Every month we will be getting to know a member of the team by asking them a range of questions. This month is Chloe Bradbury, Engagement and Signposting Lead. -
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News Update on health and social care in County Durham, and what we have been working on in December 2023. -
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Every month we will be getting to know a member of the team by asking them a range of questions. This month is Claire Sisterson, Volunteer Support Officer. -
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Every month we will be getting to know a member of the team by asking them a range of questions. This month is Tony Bentley, Engagement and Inclusion Lead.