Stroke Support Services in County Durham

What people told us

•  Most patients told us they were given clear information about their medication when leaving hospital
•  Patients who had a TIA (minor stroke) seemed to indicate they had not received the same information/support as a patient being admitted to hospital
• There is an element of fear and anxiety for many patients, not being clear about what they can do to prevent future strokes
• Care planning seems to be an area where there is some confusion and disparity. A high percentage of patients told us they do not have a care plan, however the small number that indicated they do have one, are not aware of what is included in the plan
•  Patients are not clear about the range of support which might be available, this includes physical, emotional and financial support. Approximately 46% of patients told us they were not given clear written information on discharge
• Having timely appointments for therapeutic support and care was identified as problematic for 25% of the patients (29 individuals) who responded to the question
• The majority of patients told us they felt that health professionals had listened to them when they discussed their care
•  Most patients said they felt confident managing their health at home, although some had struggled to get aids and adaptations sorted out
• Many carers felt they were not given information and advice