Access to GP-led services - The experience of patients from the d/Deaf community

Report - 9 November 2023

This report focuses on what it is like for people in the d/Deaf community to access GP-led services in County Durham and what support they have received and what further support would help them. We have also spoken to GP practices to find out what support they provide to the d/Deaf community.

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We have engaged with GPs and the d/Deaf community. We wanted to find out if patients accessing the GP surgery were having their communication needs met in line with the Accessible Information Standards.  We have compiled this report outlining the experiences of the d/Deaf community when communicating with GPs, receptionists and other healthcare professionals.  We also gathered feedback from 9 practice managers about the standards they have in place for assisting people who have communication requests.  Please find the published report detailing the issues faced, examples of good practices and recommendations for improvement

Access to GP-led services The experience of patients from the d/Deaf community October 2023
Download (PDF 1.07 MB)

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