Enter and View - Malborough Surgery | Healthwatch Countydurham

This report looks at the findings from when our authorised representatives visited Malborough Surgery as ‘Enter and View’ and asking for feedback from the patients.

Our trained representatives went into Malborough Surgery on 9th November 2023 to get feedback from the patients using the doctor's surgery. We carried out 27 individual interviews with patients and left surveys in the reception area prior to our visit. 2 were completed beforehand.

Here are some recommendations/highlights we raised with the surgery, you can find out more by reading our report (link below).

Highlights

Prescriptions procedure seemed to be managed well-no issues whether ordered online, at the surgery or automatically generated
They have a hearing loop in reception, to support those of our patients who have hearing aids. They are also looking to replace their existing patient TV screen and appointment announcement board.
They share information about services on social media, across all social media platforms, to reinforce the messages they need to promote e.g. covid vaccinations, Christmas closing times etc. They use different platforms depending upon the age demographic of the patient, as different cohorts of patients use different platforms.