-
Advice and Information -
Find out what support is available to help you travel to your hospital appointments. -
Advice and Information -
Find out what support is available to help you when travelling to your GP, hospital or other NHS services. -
Advice and Information -
The NHS is providing a new and more convenient way for you to access urgent care from the 1 December. Find out what this means for you and your loved ones. -
Report -
An independent observations report on engagement activities across County Durham. -
Report -
Our report looks into the uptake of bowel cancer screening in County Durham -
Report -
Our report looks at patient access to stroke support services in County Durham. -
Report -
Our report looks at the uptake of breast cancer screening and the experiences of women in County Durham -
Report -
Our report looks at making sure vascular services are high quality and sustainable now and into the future.
-
Report -
Our independent observation report on engagement activities across North-West Durham. -
Report -
Our reports looks at capturing the views of patients about the care they have received at Bishop Auckland Hospital, on Ward 6. -
Report -
Our report captures the views of patients, visitors and staff about the smoke-free policy - “change is in the air”. -
Report -
Our report looks at the findings from when our authorised representatives visited Ward 7 ('Treetops') at University Hospital North Durham. -
Report -
Our report looks at the findings from when our authorised representatives visited Ward 14 ('Gastro') at University Hospital North Durham. -
Report -
Our executive summary highlights some of the common themes from our conversations with patients and observations from our representatives during hospital Enter and View visits carried out by Healthwatch County Durham and Healthwatch Darlington. -
Advice and Information -
Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps. -
Report -
See our latest annual report for 2021-22 and discover our areas of priority for 2022-23. -
News -
Healthwatch is working with the NHS to improve the wellbeing of people in our area and across the region. -
Blog -
If you or someone you care for have been discharged from hospital in the past year we would like to hear from you. -
Report -
In this report we have gathered feedback from patients to find out what people's experiences are of hospital discharge, what plans were in place for them and support received when they leave hospital. -
Report -
Our annual report shows the work and achievements we have made over the year. -
Report -
Our annual report shows the work and achievements we have made over the year. -
Report -
Our annual report shows the work and achievements we have made over the year. -
Report -
Our annual report shows the work and achievements we have made over the year. -
Report -
Anyone directly affected by the way Healthwatch County Durham has carried out its functions may express their concern or make a complaint under Healthwatch Durham's Complaints Policy. -
Report -
Information on what Healthwatch County Durham does. -
Report -
Setting Priorities for Healthwatch County Durham and Initial Criteria for consideration. -
Report -
Our policy describes the arrangements for Healthwatch County Durham's Enter and View Authorised Representatives to visit premises providing health and/or care services within County Durham for the purpose of observing services and service delivery. -
Report -
To help us carry out our work we receive funding from our local authority under the Health and Social Care Act 2012. Please see the attached document below for further details about our income and expenditure for 2020-21. -
Report -
The Freedom of Information Act 2000 (AOIA) gives rights of public access to recorded information held by public authorities (such as Healthwatch County Durham). -
Report -
The purpose of the conflict of interest register is to ensure that the decision-making of Healthwatch County Durham is publicly accountable. -
Report -
This statement shares our approach to engagement and how we intend to make it meaningful. -
Report -
This process is only for dealing with concerns with the volunteer relationship; for other concerns or complaints please refer to the Complaints Policy. -
Report -
Our volunteer handbook explains what you can expect as a volunteer with Healthwatch County Durham. -
Report -
Volunteers support the engagement work of Healthwatch Durham across the local community by channelling the views of local people and telling us what matters to people who use health and social care services. -
Blog -
Meet the people who are authorised to carry out enter and view work on our behalf. They are called Authorised Representatives. -
Report -
Take a look at the minutes from our Board meeting held on 1st July 2020. -
Report -
Take a look at the minutes from our Board meeting held on 9th September 2020. -
Report -
Take a look at the minutes from our Board meeting held on 15th December 2020. -
Report -
Take a look at the minutes from our Board meeting held on 9th March 2021. -
News -
See what we got up to this Volunteer's Week to celebrate their hard work. -
Blog -
The Joint Health and Wellbeing Strategy has now been published online. Easy read and Plan On a Page (POP) versions are also available, which can be downloaded. -
Report -
The Healthwatch County Durham Board is required to adopt suitable Governance Arrangements. -
Report -
Our annual report shows the work and achievements we have made over the year. -
Blog -
We are in the process of shaping a piece of work that will involve the making of ‘video diaries’ over the next 6 months- a short film that someone makes of the things that happen to them that maybe affects their health, over a period of time. -
Report -
Take a look at the minutes from our Board meeting held on 1st June 2021. -
Report -
Our code of conduct sets out the expectations Healthwatch County Durham has of all those who work or carry out activities for it, in a voluntary or paid capacity, including board members, employees, students and volunteers.