Enter and View is Back
Since 2020 the Enter and View programme at Healthwatch County Durham had been paused because of the Covid-19 pandemic. When we decided it was safe to start visiting again, we chose GP surgeries as the first services to visit. We did this because access to GP surgeries was one of our main work plan priorities and so the visits would link to the work we had already completed.
To try and get a balanced picture of access to GP services we wrote to a selection of Practice Managers across the county to offer them the opportunity to request an Enter and View visit. The aim was to gather patient feedback focusing on areas such as access, services offered and specific requirements.
Six surgeries have requested to be included in the visits: Meadowfield, Ushaw Moor, Tow Law, Great Lumley, Marlborough (Seaham) and Bridgend (Chester le street).
Four of the six visits have now been completed and these reports will be uploaded to the website when they are completed.
If you would like more information on our Enter and View programme, please click the link to take you to the Enter and View page of the website.
"We found the Enter & View very useful, with friendly staff running the visit. The Enter & View ran very smoothly on the day with no effect to the day to day running of the Surgery. We welcome any feedback either good or bad. Always interesting to hear what patients think of the service we provide and areas we need to improve on, The Enter and View provided some positive feedback from our patients which is always good to hear"
