Enter and View Report: Hospital Executive Summary
Healthwatch County Durham was asked, as a stakeholder in the County Durham and Darlington Foundation Trust Quality Improvement Board (QIB) to suggest how they could support quality improvement within the Trust, linked to the Measures of Success criteria. Our Board suggested, Patient Experience was the most appropriate area to support. They proposed Enter and View visits in wards or departments that had done very well or less well in their most recent Friends and Family Test, to learn from those that had done well and share that learning with other wards who wish to improve. The QIB could also roll out the considerations throughout the trust. Our Board also met with Healthwatch Darlington Board who agreed to take part in the work and to carry out visits in Darlington Memorial Hospital.
In total, over the visits there were 81 individual conversations with patients across 6 wards. Visits on the wards took between 2 to 3 hours. Overall the feedback received from patients was very positive and there was praise for the staff who cared for them. Below are some of the key aspects that were identified as working well for patients:
- Staff
- Mental Health Awareness
- Meals
- Physical Environment
Recommendations
- Try to reduce the noise level on the ward wherever possible, especially during the night and early morning. Make sure patients know they can request ear plugs
- To consider if televisions can be made available for patients, especially if they are inpatients for a while
- Try to ensure that wherever possible equipment not in use it is stored away
- Make sure any leaflet displays are tidy and up to date. It sometime helpful to have a responsible person to make sure this happens
Overall the feedback we received from patients was very positive and there was praise for the staff who cared for them ... we received feedback on actions already taken following the submission of each report
Downloads
If you need this information in a different format please contact us:
healthwatchcountydurham@pcp.uk.net
0800 304 7039
Our Enter and View hospital reports can be downloaded in full from the 'News & Reports' section on our website.
To download the reports from Healthwatch Darlington, please see below:
