Enter and View Report - Tow Law Surgery | Healthwatch Countydurham

Our trained representatives went into Tow Law Surgery on 28th June 2023 to get feedback from the patients using the doctors surgery. We carried out 11 individual interviews with patients and left surveys in the reception area prior to our visit and 7 were completed beforehand.

Below are some recommendations we have suggested to the surgery, you can find out more by reading our report linked below.

Recommendations

Is it possible for the surgery promote how appointments are allocated, including explaining, how appointments that are urgent, non-urgent, referrals etc. are managed?
Could there be further information/support around how E Consult works, promotion of what other services can offer and specifically the local pharmacy, as alternatives?
Could the way patients make appoints be more varied/accessible so that it was easier for those with mental ill health to get an appointment?
Do other professional Health staff have only the public telephone line to communicate with the practice, can it be made easier for them to get in contact with the GP surgery without them sitting in the appointment queue.
Could the surgery provide staff roles against names on the notice board inside the surgery and explain what each person/role does to make it easier for patients to make an appointment with the right person?