Enter and View - Lanchester Road

Our trained representatives went into Lanchester Road Hospital to get feedback from the patients using the adult community mental health service. Service users and staff shared a range of experiences and feedback with us on the day and also sent feedback.

Recommendations 

• Staff follow up on what has been agreed-making sure that staff update users regularly regarding meeting what has been offered especially around referrals.
• Ensure users understand and are reassured that complaining is encouraged and would not affect ongoing care detrimentally. 
• There is a need to ensure each service user has a copy of their care plan, either electronically or by hard copy.
• The service should look at ways of communicating how the service now operates, more clearly. 
• Improve general decoration of rooms and especially waiting area with suggestions of interesting pictures or poetry.