Enter and View Report - Enterprise House
This report presents the findings from our authorised representatives' 'Enter and View' visit to Enterprise House on 11th September 2024, where they gathered valuable feedback from service users.
Our trained representatives went into Enterprise House to get feedback from the patients using the adult community mental health service. Service users and staff shared a range of experiences and feedback with us on the day and also sent feedback.
Recommendations
- Improve staff training and support, especially around ‘Care plan development’ and users ‘personal files’.
- Ensure staff follow up on support offered outside of appointments.
- Look at how to manage the issue of access to rooms and confidentiality as the rooms are not soundproof.
- Check with individual users how they would like their Mental Health history used.
- Consider Improving signposting to community resources/activities and other types of localised support, especially as sessions on site have waiting lists.
Download
You can download and read the Enter and View - Enterprise House by clicking the link below.
If you would like this report in a different format, please get in touch with us at:
healthwatchcountydurham@pcp.uk.net or call 0800 304 7039.
Enter and View - Enterprise House
