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Report -
Our report looks at the findings from when our authorised representatives visited ‘Intrahealth’ Pharmacy in Chilton as part of the positive Pilot ‘Enter and View’. -
Report -
Our report looks into the experience of people in County Durham when accessing advice, information and appointments at their GP practice since the start of the COVID-19 pandemic. -
Report -
Our report looks at the findings from when our authorised representatives visited John Low Ltd. Pharmacy in Consett. -
Report -
Our report looks at the findings from when our authorised representatives visited Charlton House, Tow Law Surgery. -
Report -
Our report looks at the findings from when our authorised representatives visited Lanchester Medical Centre. -
Report -
Our report looks at the findings from when our authorised representatives visited Esh Winning Surgery, Durham. -
Report -
Our report looks at the findings from when our authorised representatives visited Ushaw Moor Surgery. -
Report -
Our report looks at the findings from when our authorised representatives visited Meadowfield Surgery. -
Report -
Our report looks at the findings from when our authorised representatives visited Sir Bobby Robson House at Langley Park Surgery. -
Report -
Our Executive Summary shares some of the common themes from our conversations with patients and observations from our representatives during our GP Practice Enter and View visits in 2018. -
Report -
Our report looks at the findings from when our authorised representatives visited Sacriston Medical Centre, -
Report -
Our report looks at the findings from when our authorised representatives visited Rose Lodge Care Home in Newton Aycliffe. -
Report -
Our report looks at the findings from when our authorised representatives visited The Haven Surgery in Burnhope. -
Report -
Our report looks at the findings from when our authorised representatives visited Murton Medical Group in Seaham. -
Report -
Our report looks at the findings from when our authorised representatives visited Springfield Lodge care home in West Rainton. -
Report -
Our report looks at the findings from when our authorised representatives visited Willington Medical Group. -
Report -
Our report looks at the findings from when our authorised representatives visited Devonshire House care home in Bishop Auckland. -
Report -
Our report looks at the findings from when our authorised representatives visited Howlish Hall care home in Bishop Auckland. -
Report -
Our report looks at the findings from when our authorised representatives visited Ward 7 ('Treetops') at University Hospital North Durham. -
Report -
Our report looks at the findings from when our authorised representatives visited Ward 14 ('Gastro') at University Hospital North Durham. -
Report -
Our report looks at the findings from when our authorised representatives visited Ward 16 at University Hospital North Durham. -
Report -
Our executive summary highlights some of the common themes from our conversations with patients and observations from our representatives during hospital Enter and View visits carried out by Healthwatch County Durham and Healthwatch Darlington. -
Report -
Our annual report shows the work and achievements we have made over the year. -
Report -
Our annual report shows the work and achievements we have made over the year. -
Report -
Our annual report shows the work and achievements we have made over the year. -
Report -
Our annual report shows the work and achievements we have made over the year. -
News -
Our May 2021 newsletter lets you know what we have been up to over the last month and highlights both local and national health and care updates. -
Report -
Anyone directly affected by the way Healthwatch County Durham has carried out its functions may express their concern or make a complaint under Healthwatch Durham's Complaints Policy. -
Report -
Information on what Healthwatch County Durham does. -
Report -
Setting Priorities for Healthwatch County Durham and Initial Criteria for consideration. -
Report -
Our policy describes the arrangements for Healthwatch County Durham's Enter and View Authorised Representatives to visit premises providing health and/or care services within County Durham for the purpose of observing services and service delivery. -
Report -
To help us carry out our work we receive funding from our local authority under the Health and Social Care Act 2012. Please see the attached document below for further details about our income and expenditure for 2020-21. -
Report -
The Freedom of Information Act 2000 (AOIA) gives rights of public access to recorded information held by public authorities (such as Healthwatch County Durham). -
Report -
The purpose of the conflict of interest register is to ensure that the decision-making of Healthwatch County Durham is publicly accountable. -
Report -
This statement shares our approach to engagement and how we intend to make it meaningful. -
Report -
This process is only for dealing with concerns with the volunteer relationship; for other concerns or complaints please refer to the Complaints Policy. -
Report -
Our volunteer handbook explains what you can expect as a volunteer with Healthwatch County Durham. -
Report -
Volunteers support the engagement work of Healthwatch Durham across the local community by channelling the views of local people and telling us what matters to people who use health and social care services. -
Blog -
Meet the people who are authorised to carry out enter and view work on our behalf. They are called Authorised Representatives. -
Report -
Take a look at the minutes from our Board meeting held on 1st July 2020. -
Report -
Take a look at the minutes from our Board meeting held on 9th September 2020. -
Report -
Take a look at the minutes from our Board meeting held on 15th December 2020. -
Report -
Take a look at the minutes from our Board meeting held on 9th March 2021. -
News -
See what we got up to this Volunteer's Week to celebrate their hard work. -
Blog -
The Joint Health and Wellbeing Strategy has now been published online. Easy read and Plan On a Page (POP) versions are also available, which can be downloaded. -
Report -
The Healthwatch County Durham Board is required to adopt suitable Governance Arrangements. -
Report -
Our annual report shows the work and achievements we have made over the year. -
Blog -
We are in the process of shaping a piece of work that will involve the making of ‘video diaries’ over the next 6 months- a short film that someone makes of the things that happen to them that maybe affects their health, over a period of time.